Frequently Asked Questions
1. How do I send equipment in for a repair?
To send equipment in for repair call customer service for an RA or click the link at the top of any page for Repair Form. Fill out this form and download the PDF version which also contains the shipping label, place form in the box with your repair. If you prefer to handwrite your repair order, click on the Customer Service at the top of the page and select Order Form.
2. Can a PowerMATE® be used in patient care areas?
The PowerMATE® is UL1363A rated and approved for use in patient care areas. The Centers for Medicare and Medicaid Sevices (CMS) issued a categorical waiver allowing relocatable power strips like the PowerMATE® to be used in patient care areas. To read more on this decision click here.
3. What is the length of your warranty?
| AC Adapters/Power Cords | 90 days |
| AIV Manufactured Replacement Parts | 120 days |
| Infusion Pump Fixed and Flat Rate Repairs | 6 months |
| Infusion Pump Mechanism Repairs | 12 months |
| PowerMATE® - 12 months | 12 months |
| Recertified Infusion Pump Parts | 60 days |
| Refurbished Infusion Pumps | 12 months |
4. What refurbished pumps do you sell?
AIV offers refurbished Baxter 6201, Baxter 6301, Baxter AS50, Baxter PCAII, Baxter iPump, Baxter APII, Baxter InfusOR, IMED PC2TX and most Medfusion and Hospira models.
5. Do you buy equipment?
Yes we do buy a variety of equipment. If you have equipment you are looking to sell, please use this online form.
6. What does AIV stand for?
If you are having trouble finding us in your vendor system as AIV, Inc., try looking us up as American IV Products Inc.
Request Your Electronic Copy Today!
We Respect Your Privacy
AIV Community
This community is for professionals and enthusiasts of our products and services. Share and discuss frequently talked about questions and topics with other community members in a safe and monitored space.